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How ids368 Handles Your Personal Information

Your account details, payment activity through DANA, OVO, and GoPay, and browsing behaviour on ids368 are handled with clear rules about what we collect, why we collect it, and how long we keep it.

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ids368 How ids368 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encryption in Transit

All data exchanged between your device and ids368 — including DANA, OVO, and GoPay payment flows — travels over SSL-encrypted connections so it cannot be read in transit.

Retention and Deletion

We keep your account data only as long as your account is active or as required by financial regulations. Once that period ends, records are deleted from our systems on a scheduled basis.

Cookie Controls

Cookies on ids368 are limited to session management and preference storage. You can adjust cookie permissions through your browser settings at any time without losing your account access.

Data Access Requests

You can request a copy of the personal data we hold on your account, or ask us to correct inaccurate details. Submit the request via live chat or email and we will process it per applicable local law.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data request or privacy question to our support address. We aim to respond within the timeframe required by applicable data-protection rules in your region.

Live Chat

Open the chat window from your account dashboard to speak with our Indonesia support team directly about any privacy concern or data-access request.

Account Settings

Some data preferences — like communication opt-outs and cookie choices — can be managed directly inside your account settings without contacting support.

Common Questions About Your Privacy on ids368

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. We also log device type, IP address, and session activity to keep your account secure.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with service providers bound by confidentiality agreements.

Payment records tied to your DANA, OVO, or GoPay transactions are kept for the period required by applicable financial regulations in your region, then deleted on a scheduled basis.

Yes. Contact us via live chat from your account dashboard or by email. We will provide a copy of the data we hold on your account within the timeframe required by local data-protection rules.

Submit a deletion request through live chat or email support. We will process it in line with applicable local law — some records may need to be retained for a minimum period before deletion.

Our cookies handle session state and your saved preferences only. You can adjust or block them in your browser settings at any time; this does not affect your ability to log in to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.