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What You Need to Know Before You Play

Our legal terms set out how ids368 operates, what your account rights are, and what conditions apply when you access the platform from Indonesia.

Jurisdiction-aware accessDANA, OVO, GoPay account termsData retention policyAccount eligibility rulesContact path for disputes
ids368 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your account rights, data held on file, or a transaction dispute involving DANA, OVO, or GoPay, our support team is the right starting point. Raise your query through any of the channels below and we will route it to the correct team. Players in Makassar and across Indonesia reach us through the same channels — there is no separate regional desk.

Live Chat Start a live chat session from the account dashboard. For policy or dispute queries, describe the issue clearly and include your account reference so we can locate the record fast.
Email Support Send a written query to our support email for anything that needs a documented response — data requests, account suspension appeals, or formal dispute notices about a transaction.
Account Help Centre The Help Centre inside your account contains filed correspondence and policy documents. Use it to track an open dispute or retrieve a previous response from our team.
HOW WE HANDLE DATA

Data, Security and Your Account Rights

Your account data at ids368 is handled with a clear retention and access framework. We collect what is needed to operate your account, process payments through DANA, OVO, and GoPay, and meet applicable compliance standards. Nothing is shared with third parties outside of those operational requirements and legal obligations.

Data Retention

We keep transaction and account records for the period required under applicable rules. You can request a summary of what we hold on your account at any time through our support channel.

Account Security

Account access is protected by password and OTP verification. If you notice unauthorised access or a login you did not initiate, contact support immediately so we can lock the account and investigate.

Cookie Policy

We use session and functional cookies to keep your account active and preferences saved across visits. You can adjust cookie behaviour in your browser settings, though some features depend on them.

Requesting Changes

To correct personal details, request data removal where permitted, or update your registered e-wallet number for DANA, OVO or GoPay payouts, contact support with your account ID and the specific change needed.

Frequently Asked Legal Questions

These are the policy and account-rights questions we hear most often. If your question is not here, open a chat or send an email and we will respond with the specific policy detail that applies to your account.

Access depends on local law and is extended only to eligible regions. Check that online gaming access is permitted under the rules that apply in your location before opening an account.

We hold your registration details, transaction history including DANA, OVO and GoPay activity, and login records. You can request a data summary through our support email at any time.

Contact support via live chat or email with your account reference and the transaction date and amount. We trace the payment record through the relevant e-wallet rail and respond in writing.

You may request deletion of personal data where local law and our compliance obligations permit it. Some records are required to be retained — our support team will explain what applies to your account.

Suspension decisions are documented. You will receive notice through your registered contact, and you can appeal through our support email. We aim to respond to appeals with a written explanation of the decision.

To change a linked DANA, OVO or GoPay number, contact support with your account ID and the new wallet details. Verification is required before any payout destination is changed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.